CANCELLATION POLICY

Please review the following policies before requesting an appointment. By submitting an appointment request, you acknowledge and agree to these policies. APPOINTMENT REQUESTS & FORMS All required forms must be completed accurately and submitted within **48 hours** of receiving your appointment request. Incomplete forms or missing information may result in your appointment request being declined or delayed. Please provide accurate contact information so we can communicate with you regarding your appointment, pricing, and any additional information needed. Submitting an appointment request does not guarantee an appointment. Your appointment is considered confirmed only after your request has been reviewed and approved and the required deposit has been received. DEPOSITS & PAYMENT A **non-refundable deposit** is required to secure your appointment. The deposit is due once your appointment has been approved and the service and pricing have been confirmed. Your appointment is not considered secured until the required deposit has been received. The deposit will be applied toward your appointment total. Because appointment time is reserved specifically for you, deposits are non-refundable, including in the event of cancellation. Location details and any additional appointment instructions will be provided after your appointment has been approved and secured. CANCELLATIONS & RESCHEDULING We understand that plans can change. If you need to cancel or reschedule, please provide at least 48 hours' notice. Cancellations or rescheduling requests made 48 hours or more before your appointment, may be accommodated without forfeiting your deposit. * **Rescheduling with less than 48 hours' notice requires a new deposit to secure the new appointment. Repeated cancellations or rescheduling may result in limited future booking availability. Cancellations within 3 hours of your appointment or no-call/no-shows will result in the loss of your deposit and may result in being unable to book future appointments. If an emergency occurs, please communicate with us as soon as possible. Emergencies will be reviewed on a case-by-case basis. LATE ARRIVALS Please plan to arrive on time for your appointment. A 5-minute grace period is provided. Arrivals beyond the grace period may be subject to a $10 late fee, which may be due at the beginning of your appointment. Arriving significantly late may require your service to be modified, shortened, or rescheduled in order to respect the schedule of the next client. If your appointment must be rescheduled due to a late arrival, the applicable rescheduling policy will apply. NO-CALL / NO-SHOW POLICY A no-call/no-show is defined as missing your appointment without providing notice. No-call/no-shows and cancellations made within 3 hours of the scheduled appointment time may result in: * Loss of the appointment deposit * A restriction on booking future appointments * Additional requirements before another appointment can be scheduled CONSULTATIONS & COLOR SERVICES Most color services include consultation time at the beginning of your scheduled appointment. During this time, we will discuss your hair history, goals, maintenance expectations, and the services needed to achieve your desired result. Some transformations require additional planning before an appointment can be booked. COLOR CORRECTIONS & MAJOR TRANSFORMATIONS Major color corrections and significant color transformations require a **prior in-person consultation and strand test** when necessary. This allows us to evaluate the current condition of your hair, review your color history, determine whether your desired result is achievable, and create an appropriate service plan while prioritizing the integrity of your hair. Examples may include, but are not limited to: * Removing or correcting unwanted color * Going significantly lighter * Removing dark or artificial color * Major color changes * Corrective work from previous color services * Color changes involving multiple processes If you are unsure whether your desired service qualifies as a color correction or major transformation, please complete our **Quote Request Form**. Our team will review your hair history, current hair photos, and desired result and determine whether a consultation, strand test, or additional appointment is required. SERVICE EXPECTATIONS Hair color results can vary depending on previous color services, chemical history, hair condition, underlying pigment, and individual hair characteristics. While we will work with you to create a plan for your desired result, certain results may require multiple appointments. We will discuss realistic expectations, maintenance, and estimated investment during your consultation. Your hair's health and integrity will always be considered when determining what services can safely be performed. APPOINTMENT CHANGES Please notify us as soon as possible if you need to make changes to your appointment or service. Changes to the requested service may affect the appointment length, pricing, or whether additional consultation time is required. We reserve the right to modify the scheduled service if the requested change cannot be safely or appropriately completed within the reserved appointment time. POLICY ACKNOWLEDGMENT By booking an appointment, you acknowledge that you have read, understood, and agreed to these policies. These policies are in place to protect the time reserved for each client and to allow us to provide the highest level of service possible. Thank you for respecting our time and the time of other clients.